Surprisingly easy answers

to all of your e-learning needs.

What is the difference between a Self-Service and Full-Service account?

Our Self-Service, pay-as-you-go accounts are for people who have up to 500 users and need less than 1GB of storage for courseware and downloadable resources. A Self-Service account gives you access to our excellent online Help system and comes with email support. Check out our pricing and sign-up page for more information. If you have more than 100 users and feel you need a more hands-on approach, you may be interested in a Full-Service account that offers additional support and storage options (as well the ability to enroll more than 500 students). Please contact us for more information about our Full-Service accounts. Back to Top

How much does the Learning Management System cost?

Whether you are big or small, we do our best to create flexible options that fit organizations of all sizes. Find out more on our pricing and sign-up page. Back to Top

How do the account levels compare?

Check out our pricing and sign-up page. That should give you a good overview of our self-service plans. If you have more than 100 users and are interested in a custom plan, please contact us. Back to Top

Is there a minimum contract size?

The minimum contract size for a self-service account is $149 per month, which gives you up to 20 users and 100 MB of storage. For more pricing information, please visit our sign-up page here. Back to Top

Is there a maximum contract size?

We have worked with Fortune 500 companies with tens of thousands of users, so we can handle big. Our pay-as-you-go plans are just the ticket for most departments or companies with up to 500 people. But if you have over 100 employees and are looking for more options, such as phone support or on-site training, please feel free to contact us for more information about our affordable custom plans. Our pricing and sign-up page has more details. Back to Top

How do I sign up?

Just check out our pricing and sign-up page, and you can get started in seconds. Back to Top

Can I run your software on my servers?

We are an ASP (Application Service Provider), or you may have heard of it described as SAAS (Software As A Service). All acronyms aside, what that means is that we host the application for you to use from any computer that has access to the internet, freeing you from having to burden your IT staff with installing, running, and supporting a new application. This also means you can get started training today. Back to Top

Do you support "blended" or instructor-led learning?

Yes we do. You can create sessions in our system very easily and have students enroll themselves from the catalog or have admin manage their enrollments without students having to do anything but show up to class. Find out more about blended learning on our LMS features page. Back to Top

Do you support web conferencing tools?

Yes we do. You can link Web conferencing events to sessions using WebEx and other Web conferencing tools. Back to Top

What is AICC and do you support it?

AICC stands for the Aviation Industry CBT Committee. What it really means to you is that there is a standard that governs how courses and LMS’s talk to each other. Most courseware authoring tools and third-party courseware vendors support AICC or SCORM publishing of courseware. The Intellum LMS supports importing, launching, and tracking courseware published in AICC. Back to Top

What is SCORM and do you support?

SCORM was created by the Advanced Distributed Learning Initiative of the United States Department of Defense and stands for Sharable Content Object Reference Model. What it really means to you is that there is a standard that governs how courses and LMS’s talk to each other. Most courseware authoring tools and third-party courseware vendors support AICC or SCORM publishing of courseware. The Intellum LMS supports importing, launching, and tracking courseware published in SCORM 1.2. Back to Top

Can I integrate into my organization's systems?

We have successfully integrated into HR systems (like Oracle and SAP), payroll systems, and many others. We try to keep it easy. If you can get a spreadsheet (.CSV file) out of your system, you should be able to simply import manually or by scheduling an email or file transfer (FTP) to our system. The LMS Help section has clear, step-by-step instructions with screenshots that will walk you through HR system integrations. Back to Top

Can I bookmark web-based courseware?

The short answer is yes. Courseware that we build and many titles from third-party vendors use either the AICC or SCORM standards to save bookmarking on the LMS. Back to Top

What are the system requirements for the LMS?

As long as you can run Internet Explorer 5.5 or higher, Firefox, or Safari and have the Flash 9 plugin, you should be good to go. Just try our free introductory plan if you're nervous your system will not be able to work. Back to Top

Do you have online help?

We provide an exceptional Help section that will walk you step by step through using our LMS. You can get to answers in the Help section by searching or browsing within functionality categories. We also provide in-context help links within the LMS that jump you directly to frequently asked questions and step-by-step instructions about what you are doing. Sign up for a free account and see for yourself! Back to Top

Do you provide email or telephone support?

We provide email support for all of our plans. If you’ll need more than 100 user seats, please feel free to contact us for more information about custom plans that provide additional support options. contact us for more information about custom plans that provide additional support options. Back to Top

What features does your LMS have?

Too many to list here. Try checking out our LMS features page, and after that, you may be interested in our sample RFP Response Document. Back to Top

Do you support testing?

Many testing tools export in SCORM 1.2 or AICC format. If your tests can be exported in either of these formats, you should have no problem running tests through the LMS. Back to Top

What reports do you offer?

We offer over 100 canned reports, and you can even build your own report queries. Check out the Reports feature overview for more information. Back to Top

Do you offer on-site training on the LMS?

For organizations that need more than 100 user seats and are enrolled in one of our custom plans, we offer excellent on-site training options. Please contact us for more information. Back to Top

Do you offer implementation services?

For organizations with a need for over 100 seats that are enrolled in one of our custom plans, we offer excellent implementation services that leave everyone involved happy. Please contact us for more information. Back to Top

How do you handle upgrades/new releases?

Because we are a hosted software service, you get upgrades for free! You don’t have to do a thing. Back to Top

What if I want to leave, can I get my data out?

Our flexible reporting tool allows you to export your data easily from the system in a variety of formats. It’s a snap, and our LMS Help section walks you right through the steps. Back to Top

Your competitors don't offer instant access to their LMS’s or a "free account.” What's the catch?

We spend a lot of time listening to our customers and trying to make things easier for them. While most Learning Management Systems require a PhD just to set up a course, we think our clients have helped us shape a system that anyone can use easily without “expert help.”

We also thought it would be great if you could log into the system and start playing with it without having to call and schedule a demo with someone. The free account is really just a sample of what you can do, giving you 10 user seats and access to 10MB of storage, but we think it is a great way to get to know each other. So what are you waiting for? Check out our pricing and sign-up page to get started. Back to Top

Do you have off-the-shelf courseware?

We do. Check out our online public catalog and browse over a hundreds different course packages in many different categories. Not only can individuals buy course packages from our online catalog, but LMS account admin can pull courses from purchased packages into their private catalogs with just a click of a button. Back to Top

How do I create Computer Based Training that runs on your LMS?

You can use any number of courseware authoring tools that publish as AICC or SCORM 1.2. Back to Top

Does Articulate work with your LMS?

Yes it does. Back to Top

Does Captivate work on you LMS?

Yes it does. Back to Top

What course authoring tools work with your LMS?

Any tool that can publish as AICC or SCORM 1.2 should work with our LMS. Back to Top

Can I get you to create courseware for me?

Yes! We have been creating courseware for some of the biggest and best companies in the world for many years. We would love the chance to work with you, too. Please contact us for more information. Back to Top

Who are you guys? Why haven't I heard of you?

The short answer is that we focus our resources on making our products great rather than allocating them to traditional marketing. This approach helps us deliver refreshingly user-friendly products at prices that make sense for you, our customers. That said, we have been around since 2000, work with over 300 companies, and train students in over 50 countries. And we are very happy that you have heard of us now! Back to Top

Do you accept credit cards?

All of our self-service accounts accept credit cards for monthly payment. Please check out the pricing and sign-up page for more options. Back to Top

Can I be invoiced?

Invoicing is available for our Full-Service accounts and for larger purchases of course packages within Self-Service accounts. Please contact us for more information. Back to Top

How much does custom courseware creation cost?

Costs for custom courseware are based on a number of factors including course length, animation level, interactivity level, quantity of custom graphics, the need for professional voiceover, etc. To get an idea of how these components combine into a final courseware deliverable across a range of prices, click here. As you can see from our testimonials, many of our clients are pleasantly surprised that we’re able to help them deliver highly effective custom courseware without breaking their budget—and that the process can actually be enjoyable! For an actual quote for your particular project, please contact us. Back to Top

Can I run your courseware on my LMS?

If it supports SCORM 1.2, SCORM 1.3 (2004) or AICC, you should have no problems. Back to Top

I don't have an LMS. How would I run this courseware?

Check out our LMS. We have a number of affordable pay-as-you-go plans, and you can get started with a free introductory account right now. Back to Top

What tools do you use to create the courseware?

Most of our courses are made with HTML and Flash. Back to Top

Are there any plugins required to run your courseware?

We can create courses that do not require plugins, but most of our courses require Flash. Back to Top

What are the system requirements for running the courseware

Most of our courseware runs on Internet Explorer (I.E.) 5.5 or higher, Firefox, or Safari with the Flash plugin. Please contact us if you have special requirements. Back to Top

Can I have video in my courseware?

Yes. We've included video in a number of our courseware projects. It's a great way to make your content more engaging. Back to Top

What is AICC and do you support it?

AICC stands for the Aviation Industry CBT Committee. What it really means to you is that there is a standard that governs how courses and LMS talk to each other. If you would like an AICC compatible course, we can create it for you. Back to Top

What is SCORM and do you support?

SCORM was created by the ADLNet and stands for Sharable Content Object Reference Model. What it really means to you is that there is a standard that governs how courses and LMS talk to each other. If you would like a SCORM compatible course, we can create it for you. Back to Top

Does your courseware support bookmarking?

Yes, our courseware does support bookmarking through the use of the AICC or SCORM 1.2 standard. Back to Top

Do we own courseware you create for us?

Yes, you own the courseware package we create for you and do not have to continue to pay licensing fees for delivering them to students. Back to Top

What is the difference between the courseware levels?

The differences are based on the amount of interactivity, graphics, animations, video production, and other details. Check out our custom courseware options page for more information. Back to Top

Do you have examples of your courseware that we can see?

Yes, in addition to the sample videos of our different levels of courseware on our courseware options page, feel free to contact us to see more examples. Back to Top

How do you handle updates to courseware after they have been created?

Depending on the extent of the changes, we can usually make them very quickly. Each change after delivery typically requires a change order. Back to Top

Do you have off-the-shelf courseware?

We do have off-the-shelf courseware that you can find in our online courseware catalog. Courseware in our online catalog can be easily added to your Intellum LMS account or purchased for your individual account. Back to Top

Do you have subject matter experts?

We can provide subject matter experts in many, but not all situations. Please contact us to find out if we have someone that may work for you. Back to Top

How involved do we need to be? What is the minimum that you need from us?

Often we receive course content as PowerPoint or Word files and then turn them into courseware with limited interaction from you. We try to take as much of the work off of your shoulders as possible but like to have you involved at key steps along the way. Check out our custom courseware process page or contact us to get a better idea of the creation process. Back to Top

What do I need to provide to you and what format should it be in?

Typically we get PowerPoints of classroom presentations or Word files of manuals, but you can provide the content in a variety of formats. Please call us at 877.241.0644 or email us about your project, and we can give you a better idea of what we may need. Back to Top

How do you convert Instructor-led Training into courseware?

After gathering your requirements and objectives for the course, we work with Instructional Designers (ID) to turn your classroom content or manuals into a storyboard that will be transformed into courseware. We can also try to find Subject Matter Experts (SME) for you to create content from scratch. Check out our courseware creation options and process pages to find out more. Back to Top

Do you have interactive exercises?

We have a variety of interactive exercises that we can add to your courseware. Sometimes we use interactions that we have found to be effective in a variety of past situations. Other times we find it is most effective to design something specific to meet your needs. Check out our custom courseware options page or drop us a line for more information. Back to Top

How long does it take to create courseware?

That depends, because courseware projects can be very different. In many cases, it takes about 30 days to build an hour of courseware. If you have a tight timeline, we can build multiple courses at the same time. Just call us at 877.241.0644 or email us. We’d be happy to help you find solutions that work within your budget and timeframe. Back to Top

How much do course packages in your catalog cost?

We have a variety of vendors with many different types of packages. To find specific prices for packages that interest you, just browse the catalog. Back to Top

How does access to course packages work?

Course packages are purchased in blocks of 20, 50 and 100 seats. A seat allows a student to take all of the courses in the package during the term of the package. A seat is marked as "used" once a student launches the first course in the package. This allows for quick recovery from any enrollment mistakes, as you can quickly unenroll all students who have not started the package and not lose any seats. Back to Top

How long do I have access to a course package that I have purchased?

Upon the initial purchase of a package, the package expiration date is set one year in the future. Any additional seats purchased during that year period will have expirations dates the same as the initial seats. By keeping all seats within a package on the same expiration schedule, the administration effort required for you to manage your seats is greatly reduced. Back to Top

Can your courseware be taken by students with disabilities?

Some of the courseware in our online catalog can be taken by students with disabilities. You can look for this when reading the course description. Back to Top

Does your courseware require plugins?

Many of the courses in our catalog require the Flash plugin. This is fairly common when it comes to courseware, as Flash often gives students a more dynamic experience. The course description will let you know any requirements, so you shouldn’t have any surprises. Back to Top

What are the system requirements for running the courseware?

Most courses can be run in Internet Explorer 5.5 or above or Firefox, both with the Flash plugin, but check the requirements for specific courses when you look them up in the catalog. If you are using Firefox and a course does not load completely or appear to be functioning correctly, please try using Internet Explorer. Back to Top

Who creates the courseware in your catalog?

There are a variety of companies that provide courseware in our catalog. Each has been carefully selected based on three key metrics: quality, price and content category. Simply browse the catalog to become familiar with these select companies. Back to Top

How do I purchase course packages from your online catalog?

You can easily purchase a course package with most major credit cards directly from the catalog. If you are an LMS admin adding a public course to your account, check your account details to find out how you are being billed. Back to Top

I don't see what I need in your catalog. What should I do?

Please let us know if there are items that you would like that you can’t find in the catalog. We may be able to find titles for you, add requested titles to the online course catalog, or even create custom courseware for you. We’re here to eliminate e-learning headaches and provide you with easy e-learning solutions whenever and wherever we can. Always feel free to drop us a line to see if we can help you out. Back to Top

I have a Learning Management System account with you. Can I add courseware from your catalog to my account?

Yes you can, and it is really, really easy. Just find a package in the online course catalog that you would like to add to your LMS account, and with the click of a button start the one-page checkout process. It�s that simple! Back to Top

I have courseware that I would like to offer in your online catalog. What should I do?

Easy. Just drop us a line and let us know a little bit about your courseware. We will get back to you as soon as possible. Back to Top

Do you accept credit cards?

Yes, we do accept credit cards. The cards we accept include Visa, Mastecard, American Express, and Discover. Back to Top

Are there invoicing options?

Due to our licensing agreements, we unfortunately cannot invoice you for courses in our online course catalog. Back to Top

I did not use my package before my access expired. Can I get my money back?

Unfortunately, we cannot provide refunds to those who do not use their packages before they expire. Back to Top